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Returns

Returns

We put a lot of time and effort into creating beautiful products and want you to love your purchase. However if for some reason you are unhappy with your order we would like to work it out with you and will take returns unopened, on a case-by-case basis.

Once it has been agreed that an item can be returned, it will need to be done so within 30 days of you receiving the product. We only ask that you keep everything in its original condition (sealed and with no signs of use) and with shipper invoice intact for proof of purchase. Please note that due to health protection and hygiene reasons, we are unable to refund or exchange on any opened or used products.

If the products are faulty or damaged in transport, please return the product to us as soon as possible at Girl Undiscovered, 3:5, Axis Building, No. 1 Cleveland Road, Parnell, Auckland, NZ. Please contact us for a free postage return label.

Please contact us with your returns query at girl@girlundiscovered.com and we will get back to you with what to do next.

 

Our Refund Policy

If a refund has been agreed we will refund the price of the products and our standard NZ delivery return cost incurred on your order.

If you don’t have the shipping note we will give you a Gift E-Voucher to the value of the most recent selling price.

Any refund to you will only be made to the same credit or debit card originally used by you to pay for your purchase and any refund due will be processed within 14 days after we receive the products.

Products returned by you due to a fault or damage in transport will be refunded in full, including a refund of any delivery charges for sending the item(s) to you.

 

Availability of a Product

We always do our best to keep stocks high. Sometimes we sell out faster than we can take orders. If this is the case you will be fully refunded.

Please email us with any questions at girl@girlundiscovered.com